Ballyroe Heights Hotel Covid-19 Reassurances

Ballyroe Heights Hotel has been honoured to welcome guests for the past 20 years. We care deeply about our team of employees, our communities and our customers.

We would like to assure you that our team is working hard to develop enhanced operating procedures which place the safety of our team and customers at the heart of everything that we do.  We pride ourselves on the reputation of caring for everyone, more than ever now this is so paramount in all aspects of our considerations. We are liaising with the department of health to agree a comprehensive re-opening protocol which will prove safe for employees and customers alike.

We look forward to welcoming all our associates back to work and as for our guests we look forward to treating you to a wonderful break in our beautiful county and to enjoy our rural open spaces with stunning views of the Slieve Mish Mountains and Tralee Bay.

To book your break away please call our reservations team on +353 (0) 66 7126796 or email us [email protected]

Following guidelines provided by the Irish Government which includes a published ‘Green List’ of ‘approved’ countries, in compliance with same, we wish to advise guests arriving from ‘unapproved’ countries of origin that they may have their reservation cancelled should they choose not to comply with recommended quarantine guidelines. This is in the interest of protecting our staff, our fellow guests and our local community. We hope intending travellers will not take offence to same and we will continue to keep this policy under review in line with advice from the relevant authorities.

Please take some time to read our COVID-19 policy and procedures below. This will allow for more understanding and effective communication during your visit to Ballyroe Heights Hotel.

A Letter from the proprietors

Hello Everyone,

We hope you are all safe and well. It is wonderful, to have our doors open and to be able to welcome you all back here at the hotel once again. Thank’s to the hardwork and the many sacrifices made, by everyone in our community and in the country, we have been able to reopen, earlier than we all thought.

As your health and safety and that of our staff, is the top priority for us, we have made some changes, which may look and feel a little different, here in the hotel. Something’s however, will never change, such as the warmth of the welcome you will receive and the high quality of food and service delivered by our superb team, who are looking forward to taking care of you, once again.

We have all been on a journey, with many twists and turns, but the pandemic has shown us, that it is a journey, we must travel together. We can’t do this alone, as a person, as a business or indeed as a country. It’s been so heartwarming and humbling, to see so many people reaching out to other’s and being so willing to help. We all know, that this journey is not at an end and the threat of the virus, looms heavy over our heads. This virus has taken so much from us, so many families, have lost precious loved ones, some from Covid19 and many more from other unrelated causes, but who have suffered greatly, because of the restrictions imposed by the virus. So much suffering and grief, not to mention all the many other side effects this virus is having, on our emotional and physical health, as well as on the health of our economy. No one is immune to it’s effects, so much has been taken from the youngest to the oldest, let’s not let it take anymore. Yes, we are all tired, but we must not become complacent, we must remain steadfast in our care for each other, by continuing to abide by the guidelines the HSE and other Government bodies have given to us and by supporting our local and countrywide Irish Business and Tradespeople only then, will we begin to reap the benefits, of a return to a better quality of life for all.

To keep going in any aspect of life, one must have hope, hope that thing’s will get better, for our children, our grandchildren, our friends, our community, our country and for the world. So let’s continue to show, that spirit of the Irish, which we’re so admired and respected for throughout the world, and by shining that light of hope for one another, as we begin to look forward, to a better and brighter future.

As we look towards the future here at Ballyroe Heights Hotel, we do so, with deep gratitude in our hearts, for you, our wonderful customers. Thank you, for continuing to share in our journey and for being our ray of light and hope, on the road ahead.

God Bless You All,

John & Adrienne Collins